The VIP Club is our dedicated way of rewarding players who choose to stay with us. There is no complicated sign-up process required. From the moment you register your account at the casino, you automatically become part of the VIP Club and begin at Level 1 – Stone. Your journey toward exclusive rewards starts right away, with every bet and deposit bringing you closer to the next milestone.

Progression in the VIP Club is divided into two distinct parts:

Lifetime progression: You advance from Level 1 (Stone) to Level 8 (Alloy) by accumulating Experience Points (XP). Every lifetime level you unlock is permanent and comes with improved benefits, including a higher weekly cashback rate and access to more generous promotions.

Seasonal progression: Once you reach the lifetime VIP Iron tier, you gain access to the seasonal VIP levels — Bronze, Silver, Gold, Platinum, and Diamond. These levels are earned by collecting Season Points (SP) within the duration of a single season. To retain your seasonal VIP status, you must confirm it again in the following season.

Experience Points (XP): XP drive your progression through the lifetime section of the VIP Club. These points never expire and continue to accumulate regardless of the season. Every XP you collect brings you one step closer to the lifetime VIP Iron level, which is the gateway to the seasonal reward tiers.

Season Points (SP): SP are the currency of seasonal progression. They are collected within a three-month season and determine whether you reach or maintain your VIP Bronze, Silver, Gold, Platinum, or Diamond status. Unlike XP, SP are tied to an active season and must be re-earned to confirm your level each cycle.

How to earn XP and SP:

• A deposit of $10 earns you up to 20 XP/SP
• A $15 bet placed on slots earns you up to 1 XP/SP
• A $29 wager in Live games earns you up to 1 XP/SP
• An $8 bet on sports earns you up to 1 XP/SP

Please note: the platform may adjust the rate at which XP/SP are earned in specific games. For the precise rate applicable to a particular title, please reach out to our support team.

A season represents a three-month period — during this time players can move to a higher VIP tier or confirm the level they already hold.

Progress inside a season follows a simple structure. Players accumulate Season Points (SP) — these points unlock VIP Bronze, Silver, Gold, Platinum or Diamond. At the same time, maintaining your current tier requires reaching the minimum SP threshold — this step ensures your rewards carry forward into the next season.

VIP Iron works differently — it stands as a permanent lifetime achievement that never expires. Seasonal levels from Bronze to Diamond require confirmation every season. When activity drops below the required SP amount, the system lowers the level by one tier at the start of the following season.

For example — reaching VIP Gold during Season 1 secures that level and its benefits for the entire duration of Season 2. Activity that falls below the required threshold during Season 2 changes the outcome — the account moves to VIP Silver when Season 3 begins.

Rewards connect directly to your VIP tier — each level introduces a new group of benefits. Advancing from Iron to Bronze unlocks additional privileges that were previously unavailable — these may include daily deposit insurance, access to VIP Customer Care and improved payout conditions.

Higher tiers expand the reward package further — players receive broader perks and stronger advantages as their VIP level increases.

The Experience Boost speeds up the path toward VIP Bronze — the feature activates after reaching VIP Iron during the current season. Once this milestone appears, every XP point collected within that season converts automatically into Season Points (SP).

That conversion creates an immediate advantage — the accumulated SP provides a strong starting position toward the Bronze tier within the same season. The system encourages early participation — players who remain active from the beginning of the season progress faster through the VIP structure.

Daily deposit insurance is a protective feature that provides players with a financial safety net during periods of losses. It works by ensuring that a percentage of your daily deposit is safeguarded and eligible for reimbursement under qualifying conditions.

For daily deposit insurance to be activated, the following must apply:

• You must have experienced net losses during the current period.
• Your most recent transaction must not be a withdrawal.
• There must be no active withdrawal requests placed after your deposits.

Here is how it functions in practice:

Deposit protection: When you make a qualifying deposit, a set percentage of that amount is designated as protected. If losses are incurred, that protected portion becomes eligible for reimbursement.

Conditions and limits: Daily deposit insurance is subject to a maximum activation cap and specific wagering requirements. The reimbursed amount can only be withdrawn as cash once those requirements have been met.

The goal of this feature is to reduce the financial impact of an unlucky session and help players continue with greater confidence. It also supports responsible gambling by ensuring that a portion of your funds can be recovered during difficult streaks.

Please note that the exact terms, percentages, and caps associated with daily deposit insurance vary depending on your current VIP Club status. We strongly recommend reviewing the relevant terms and conditions to understand your specific entitlements.

Daily deposit insurance resets every day at 12:00 AM UTC. You can confirm the current website time at the bottom of the page.

To request your daily deposit insurance:

1. Navigate to the Bonuses section of your Profile.
2. Select Insurance.
3. Click Make Request on the corresponding bonus card.

A Personal Manager supports VIP players directly — the role focuses on delivering a smoother, more tailored casino experience. Your manager assists with account setup, identity verification, and any profile-related requests — keeping your account organised and in good standing.

Custom rewards remain a central part of the service — the VIP Manager works to arrange offers that reflect your playing preferences and activity. These may include tailored promotions, individual bonuses, or exclusive rewards aligned with your history on the platform.

With detailed knowledge of the game catalogue, your Manager can recommend titles, highlight new releases, and help you discover games that match your interests. Players also receive updates about exclusive tournaments, special events, and exclusive opportunities — ensuring invitations and benefits never go unnoticed.

Beyond these services, the Personal Manager acts as your direct contact within the platform — handling requests, collecting feedback, and representing your interests whenever support or adjustments are required.

VIP Customer Care operates as a premium support service reserved for members of the club — the structure focuses on faster, more attentive, and personalised assistance.

Once inside the VIP Club, players connect with a dedicated support team familiar with their profile, playing patterns and preferences. Questions — whether simple or complex — receive attention from specialists trained to resolve requests efficiently.

This service includes:

• Priority response times — exclusive players move to the front of the support queue, removing long waiting periods
• Personalised assistance — responses reflect your status, account history and individual needs rather than generic instructions
• Round-the-clock availability — the support team remains accessible 24 hours a day, 7 days a week
• Discretion and security — sensitive information receives careful handling, with privacy protected throughout every interaction

Membership in the VIP Club provides access to a higher level of support — every exchange focuses on efficiency, professionalism and attention to the player’s experience.